Once again I have been reminded what a great bunch of Pro's Dr.Atchley has in his office. I just had a 4 tooth bridge replaced & none of the people involved seemed interested in my comfort. I was in the chair about 2 1/2 hrs. Nor did the dentist seem to care if I knew what was going on or how I felt. They have nice offices & equipment but are in bad need of schooling in how to treat people. A few times I bet I had water hit me from head to toe as well as feeling like I was going to drown. I don't know how you trained yourself & your staff to be so caring & careful in their duties but you have done great & I hope that they & you are reminded often so that you know what an asset it is. Thanks for all your years of help. I am proud to have known each of you.
I just wanted to let you all know what a pleasure it is to be able to say I don't mind going to the Dentist. All my life I have dreaded even the most simple of things like having my teeth cleaned. I would find myself all worked up to the point of having an anxiety attack when I'd think of having to go to the dentist. Since I have been coming to you for my dental needs I actually look forward to relaxing and letting you and your staff do what you do best. Thank you so much for making it so easy and comfortable after all these years!
Recently, I had the occasion to visit our dentist in Naples, Florida for some work. This is the same dentist that we've used for some years and his work is well thought of, but I wanted to express to you the difference between that office and yours. First, their costs are considerable higher than yours: and while that hurts, it's not the same pain you get when people are constantly squirting you in the face with water and gouging excessively on your lips and gums. This, and many other things that occurred reminded me of the great care that you and your staff provide us patients. I suppose everyone needs to visit somewhere else to appreciate what they've had all along. Just thought I'd let you know and hope you'll pass it along to your helpers there.
I just wanted to thank you again for the GREAT job you did on my teeth!! I absolutely LOVE them and I'm so excited about my new look! Thank you for the amazing bondings, cleaning and overall evaluation of my teeth! You are all so caring friendly and genuinely concerned about your patients. I absolutely love these combined qualities and it does make all the difference in your practice. I will be referring you to every person with teeth! Maybe even without! Thank you again. I'm very thankful and appreciative to you all.
We're so lucky to have you are our dentist. The compassion you and your staff have is like no other. Here's wishing you a happy and healthy new year!!
JEANETTE AND MATT
I just left your office and once again I am amazed by you and your staff. To say the little things in your life are what really count is an understatement. Thank you for taking the time to always be so personable. I have always been terrified of going to the dentist. Now thanks to you and your wonderful crew it really isn't all that bad anymore. Every person in your office is very welcoming and extremely comforting. Dr. Atchley you are WONDERFUL at what you do!
I hope you will excuse this letter for being way overdue but I wanted to thank you. Thanks for always being so caring and concerned about me. You are always so reassuring and treat me so nice. I always know that you will take care of me and look out for my best interest. As well as being a wonderful dentist, you are also a wonderful person. Thank you and your family for being supportive to my family. Have a super week!
Two weeks ago I woke up with a very painful dental problem. As is always the case when these problems occur it just so happened that I had a flight to catch that morning to complicate matters. My only recourse, it seemed at the time, was to go to your office and see if there would be even the slightest possibility of getting some relief. What happened after I arrived necessitates more than this letter. From the time I arrived at your office until the time I left your staff and especially you provided unparalleled service. Despite my not having an appointment your staff made every effort to accommodate me as if I indeed had an appointment. To have taken care of my situation with such a small window to work with ( flight at 10:45am) and with such polite dedication, I assure you is most unusual but in my case extremely appreciated!! What is so ironic about this is that I was on my way to give a talk about "Improving Customer Service". What a wonderful story your office gave me when trying to describe how to go the extra mile.